Which one?

Tech Tip of the Day: "My password's not working." If you are in a larger organization, I guarantee this is not enough information to correctly resolve your issue. If you are in a smaller organization...it's still probably not enough information. Nearly every business out there at this point utilizes multiple systems with password security.

Because a lot of programmers are generally lazy and do not want to have to figure out adding LDAP authentication(using your domain credentials) to their program, you have a separate password for a lot of separate apps.

When you need a password reset, please be specific about what you are trying to access so that your IT professional can reset the correct password. This will include you knowing what the name of the program or service you are trying to access actually is. Otherwise, the wrong password may get reset, for another application, which will cause you to have to change that one, as well as the one you originally called about.

Help us, help you.

Slightly related note, your IT guy cannot reset your outside gmail/hotmail/facebook/yahoo/etc account...

Are you having a dance party?

Tech Tip of the Day: Say your IT guy answers the phone, what would you like him to hear?

A) The pertinent information to help address your issue(i.e. who you are, where you are, what your issue is)
B) Your ten closest coworkers and the 80's hair band you have playing over Pandora
C) The traffic from the interstate right outside your open window
D) The industrial wood chipper you somehow fit into your office

Speakerphones are wonderful tools...when used appropriately. A one-on-one conversation in an open area, is not the definition of appropriate. Very few speakerphones are high enough quality to truly cancel out background noise and keep voice quality at a decent level. Those that are, are very expensive, and are generally used in conference rooms.

Conference rooms ARE an appropriate venue for a speakerphone. As is the quiet confines of a decently insulated office, with the doors and windows closed. If you work in a cubicle, open area, or outside, no one can understand you. Please get off the speakerphone, pick up the receiver, and have a genuinely more pleasant telephone experience.

X Y Z B D Q

Tech Tip of the Day: Chances are if you work at a decent sized company, and use a computer for a good portion of your day, you utilize a "mapped drive." This is a folder that has been shared from another computer/server/etc, and then mapped to a drive letter on your computer. This could be a "T Drive", "F Drive", "Z Drive", or just about any other lettered drive.

"I need an M drive" usually contains zero useful information for your IT professional.

The letter of the drive is arbitrary. Very rarely does an organization use only one specific drive letter for one specific share company wide. There are only 26 letters, some of which are unavailable because your computer has to have them for other local drives like your hard drive, optical drive, or thumb drive.

We can map any share out there to any letter available, but it will not necessarily be the share you really want. I just shared a folder on my computer with nothing but pictures of kitties in sweaters, I'll make that your M drive, you can thank me later for the hours of cuddly viewing.

The information we really need is the "UNC Path." This is the actual location of the share, and is what input into the drive mapping so that the letter knows what the location is. It looks like \\SomeServerName\SomeFolderName. If you look at someone else's mapped drive for what you need you can get that information for us. It will look like "SomeFolderName on SomeServerName."

If you can get that information ahead of time, it will save your IT guy and you a LOT of time running around, trying to find this information.

In the meantime, here's a kitty....

Why'd it do that!?!?

Tech Tip of the Day: Things happen. That's the way the world works, and IT resources are no exception. When a file shows as corrupt, or an error occurs on a program, or something on your screen has moved, an IT professional isn't always going to know how it happened. We can guess, sometimes there is an explanation.

How'd this virus or spyware get on my computer. I could make an educated guess, but you will most likely not like the answer...you are the only person who uses that computer after all.

Computers do have moving parts as well, and just like in a car, moving parts wear out. This is why files get corrupt, your computer slows down, things start making weird noises, etc. It just happens.

Just as in life, things in the IT world happen without explanation, we're here to fix them, and mitigate the negative effects when they do happen.

I don't need it, I only asked for it

Tech Tip of the Day: "Oh, you don't need that, I just have a question." This is not an appropriate response when asked for information by an It professional. We generally do not ask for information we do not need, as that is just more paperwork/documentation that we have to do. Trust me, we have enough documentation already.

If we ask for your username, ID number, or some other identifier, we are not collecting them or playing user BINGO(I think I just came up with a new game). We have to be accountable for nearly all the time spent in the work day. You are utilizing some of that time, so we have to have a way to document how that time was spent. This is especially true is you are calling a service desk. They have to account for every call they answer, and their best way to keep track of calls is by whom called.

We also like to document as many specifics as we can about what your issue is, what you've done to try to work around or fix it yourself, and how widespread it is. All of this helps keep from redundant troubleshooting if the issue needs to be passed to someone else with a differing skill set to correct the underlying issue.

If we ask a question, please just answer it...

Are we there yet?

Tech Tip of the Day: While they may be the primary part of the IT department that you speak with, the service desk does not know when your issue will actually be addressed. No matter how you phrase the question, the answer will be something to the affect of, "I don't know."

The different teams in IT have a constantly changing workload. They have to prioritize and re-prioritize their problems multiple times a day. I realize that making that one extra click to print from Word really does affect whether or not you can do your job, just like the fact that Pandora keeps cutting in and out prevents you from completing that TPS report.

They will get to you, and the service desk will be perfectly willing to check with another team to see if there is an updated status, but they rarely can give you an accurate time/date that someone will fix your problems.

It's dark in here

Tech Tip of the Day: Just as your IT department doesn't support everything that plugs into the wall, we do not support that magic thing that comes out of the outlet. If none of the computers, monitors, printers....or lights... will turn on, there's a good chance that your power is out. There's nothing that your IT guy can do about that. Computers need electricity to run, that's just the way it all works.

If you have a laptop and can run on battery, great! But don't expect your internet or other network resources to necessarily work. The networking equipment also requires electricity in order to work correctly. Some of it may be on a battery backup, or generator, but not all of it is. Your resources may be limited until full power is restored.

Baby it's cold outside

Tech Tip of the Day: Just as previously mentioned with plugged devices, not all things mechanical are the realm of your IT professional. The fact that your office is 42 degrees at the moment is very unfortunate, but alas the only thing we as IT can do for you is haul over about 40 old computers and let them run to generate enough heat to keep your outer extremities from falling off. If we had any old CRT monitors left, they might work a bit better.

Your facilities management/engineering/physical plant/maintenance department will be able to help you warm those toesies.

How does this thing work?

Tech Tip of the Day: Your personal cell phone/tablet/DVR/watch is just that. "YOURS." It is not the responsibility of your IT department to teach you how to use it.

Yes, you might be allowed to put your company email on the device, or connect with certain apps. Your company will usually have a document with how to set those up if that is the case. It is still your responsibility to figure out how to use your own device. As many are generally unhappy with the time it takes for a technician to come to resolve their issue, please be aware that trying to coerce your IT professional to teach you how to install that Facebook app, change your volume settings, set the picture of your beach house as your lock screen wallpaper and make your ringtone "HUMP DAY WOO WOOOO!" just delays them from moving on to the next person in line.

There are plenty of resources out there on the internet to teach you how to do all of these things. Just go to the search engine of your choice(Google, Yahoo, Bing, Ask.com, etc) and type into the search bar what you want to know. There will likely even be a YouTube video with someone showing you step by step how to do that.

P@ge c@nnot be displ@yed

Tech Tip of the Day: The "@" character. This does not belong in your web browser.


My sister once told me of a former star college basketball player turned NAIA College coach whom called them for support, trying to access a web page. He kept asking how to get to a web page he was given, "something@something.com." My sister explained to him that this was an email address, not a web address, and he could send an email to that address, but there was no web page to go to. He at that point decided that he knew better, hopped on his god complex(Do you know who I am?!?!?), and rode it into the sun...

In the end, he still didn't reach any web page.

If you have an address with an @ symbol in it, it is most likely an email address. This can be used in the To:, CC, and BCC fields of an email that you are sending.

But...it connects to your system!

Tech Tip of the Day: Nowadays, many business work together to provide services for each other to better support their own customers. Sometimes one business will place a system at your site for this purpose, though generally, they just provide you a means to connect to them from your own business's equipment.

Your company still supports the equipment, systems, and infrastructure that you use/they provided. You may connect to work primarily on an external system, but you still work for your own company. Unless it is only the external company's system that is having issues, you should not call their support for help with your own company's owned resources. When in doubt, start with your own IT...even though you like the other company's better...

Tech-voyance

Tech Tip of the Day: As awesome as your IT professionals most likely are...they are not mind readers. I'm very sorry that your Optical drive has not been working for five days, was it previously reported? ....No? OK, we'll put you in our ticket queue...

There are some systems that are monitored, but it is highly unlikely that your individual PC and its peripherals are one of those systems. In order to have an issue fixed, we must know it's broken. In order for us to know it's broken, you must tell us it's broken. And unfortunately, for our ticket prioritization, for the most part we work issues based on age of the ticket, not by the age of the issue, We will assume that since it wasn't important enough to report the previous five days, it's not that high of a priority to you now either.

CAN YOU READ ME NOW?

Tech Tip of the Day: The Caps Lock key is for when you need to type a large number of characters in upper case, as a convenience. For those times when you just need to type one character in upper case, you can use the shift key, either one on the keyboard. It takes less time and fewer keystrokes than turning the Caps Lock on, typing your letter, and then turning it back off.

Also, the opposite of uppercase letters is not small capitals, or lower caps. The special characters above the number keys are not capital numbers....just sayin'.

Two hours wasted

Tech Tip of the Day: Save! Save and save often. That document you've been working on the for the last two hours is not going to be able to be recovered by your IT professional any more than you were able, because you went that entire time without saving your progress. Programs crash, that is the nature of the beast.

If it's something you are going to be working on for an extended period of time, save every 10-20 minutes, otherwise when the program does crash, and you've lost all of your work...temper your expectations when calling support. If you were able to get back into the application that crashed and begin a new document...then there's not much more that can be done.

Some applications(like later versions of office) might have an auto-save feature, but this doesn't always work. The only real way to be sure your data is in-tact is to save it yourself, it only takes a few seconds. Redoing your document may take another two-plus hours.

Are you here yet?

Tech Tip of the Day: When you know you are going to need something, you should anticipate that need as far in advance as possible. As I'm sure you've noticed, your IT department doesn't have someone sitting at the door just waiting and hoping for someone to need them. They have to plan their day, prioritize issues and requests, while trying to keep everyone happy...and having as much notice for what you need as possible will help facilitate that.

You've been working on a presentation for three weeks? 5 minutes before your meeting is not the time to ask for a laptop.

Your entire department is moving from one location to another? Do not expect someone to move your computers the same day as requested. It might happen, but that's not the norm.

The general rule is that a request(asking for functionality that you do not already posses) should be given with at least 7 days notice. This will help ensure that the equipment, software, personnel, etc. will be available at the required time. Some organizations have a different standard, sometimes more lead time, sometimes nothing official, but they would still very much appreciate a heads up LONG before something's needed.

This is going on for three days now!

Tech Tip of the Day:  If your organization is like most, they do not have standard workers on site 24 hours a day seven days a week. They most likely have people who are on call to correct critical systems after hours and on the weekends/holidays. This is why when you call on Monday morning to check on the status of that issue you raised for your PC running slowly on Friday at 4:00 PM, you should not expect anything other than, "Your issue has not been worked as of yet." That screen saver that keeps popping up every 10 minutes(as it's meant to) will not have been changed to a 1 hour interval. And *gasp* your mouse pad that has coffee spilled all over it has not been replaced with a new one...sorry!

I'm sure there are some organizations out there that are fully staffed through the weekends, but I've never worked for one of them. Most users were able to spend the weekend away from their office. For those that didn't, they had the on-call support to help them get through, and most were very grateful for the help they received while being very understanding if they didn't receive immediate support.

Where am I? ...here

Tech Tip of the Day: When a Technician asks for your location, be as specific as you can possibly be. "The 4th floor" doesn't help unless you are the only person on the entire fourth floor. "In my office".... really?

Even if you are kind enough to give a room number, a lot of larger companies have multiple sites/buildings. We will not necessarily know you are calling from Hospital A, Building C based off of your room number. Please, consider this. Helpful information on location is City(if your business is in multiple cities), Facility/Building, Floor/Business Unit, and room number whenever possible.

"On my desk", "Just off the elevator" , and "the other side of the building from y'all" doesn't serve anyone's purpose for getting someone to you in order to correct your issue.

That's spud...no with three Ds

Tech Tip of the Day: When your IT Professional asks you for your user id, if it is not your name, then please do not give it as a word.

While you may have come to remember your username as a "word," we do not have the luxury of having typed that "word" over and over again. TARPO might be tar-po to you, but consider that we've never heard of such a thing as a Tarpo.

Other instances could be that it really does coincidentally make a word...that is misspelled. Revine is not a word, my spell check agrees with that magic little red line under it. That's Ravine... And Lisst doesn't have two S's, but please feel free to speak down to us for getting it wrong.

To those of you who try to give us the phonetic alphabet for hard to differentiate letters, THANK YOU! But please realize, W for Walter is not needed as much as that S, T, P, D, C that you skipped over the phonetic pronunciation.

They're gone!!

Tech Tip of the Day: PLEASE, PLEASE, PLEASE help your IT professional stay sane. Deleted Items is NOT a storage folder for email. If you think it is something you might not want deleted, it should never go in the deleted items folder. The icon for deleted items is a TRASH CAN!!!!! Your garbage can is not where you store things you might not want to throw away.

I downloaded it

Tech Tip of the day: There is a difference between "Download" and "Install"

Downloading transfers the files from a remote location to your current location. Because you have downloaded a program, you do not automatically have the program installed. Also if you do not have rights to install, that doesn't mean you couldn't download the file(which is usually sitting in your documents/download/desktop folder.

Installing actually makes the program that was downloaded usable.

qwerty1234

Tech Tip of the day: If you are trying to change your password to something, and the system will not allow you to use that password, then it is time to move on to another password option. Your IT professional most times is not capable to bypass the system and force it to take the password you want. On the occasion that they do have the ability, they shouldn't. Password complexity is put into place for a reason, and should not be bypassed. 

Also passwords should not be written down/posted around your desk. This defeats the purpose of passwords, and someone could come along and cause workplace/HR/personnel havoc as they would then have full access to your files/email/etc.

It's broken

Tech Tip of the day: "It doesn't work" is not a valid service call/request description. When you have an issue with your computer, please be as specific as possible. When a doctor asks you what is wrong, you don't tell him "something". You describe your symptoms. If there's an error on your screen, that error means something. If you are having problems with a specific program, that is important information. If the computer will not turn on...that's what we need to know. 

Toaster's down

Tech Tip of the day: Just because it plugs into the wall, does not mean it is supported by your IT professional. Light fixtures, coffee pots, etc are not the realm of your IT guy. If it plugs into or interfaces with the computer itself, then we're in business.

Time for a reboot

Tech Tip of the day: Rebooting your computer tends to fix a LOT of problems. A program might have gotten hung even if you can't see it still there. An update might have installed, and just needs to reboot to finish. Windows might just be tired...it happens. If you try restarting your computer, you can save that call to the service desk, and possible an on site service call which could take a while.

Stay connected

Tech Tip of the day: If you have an application that is not working, consider if it utilizes the internet, or other part of the network, maybe connecting to a central database or server. If you also are unable to connect to the internet, that is likely the issue, and not the application you are trying to use.

Check that your network cable is plugged into your computer/the wall. If you're wireless, make sure the wireless switch on your laptop is not turned off, or your network card disabled(yes I realize you might need tech help with this part.) See if other devices can access the internet through wireless.

Once you're connected to the internet and can browse other sites, then try your application again.

My home laptop's busted

Tech Tip of the Day: Your company's IT guy is not your own personal IT guy. They are being paid by the company to support the company's systems. You might have a good relationship with your IT guy, but you should not expect to get free technical support from them. They are already very busy trying to keep your office running. Shooting them an email to ask if they'd be willing to help outside of business hours is absolutely acceptable, and we might be willing to give some small advise for free. 

Just remember, you generally would not expect to get free in depth tax advice from your company's accountant

Danger Will Robinson!!!

TechTip of the day: Warning messages are there for a reason and should not be ignored. If you receive messages that your email inbox is nearing its limit, you should then begin clearing messages out(emptying deleted items, and junk folders, as they do take up space) If you receive messages that your password is about to expire, you should change it before it does to avoid interruption of service. If you receive warnings that the version of the software will not be supported in xx number of days, please do not wait until that time period is up and your software no longer works before upgrading, especially when the entire organization utilizes this software.

Thanks, and keep your IT guy sane.

My modem's not working

Tech Tip of the Day: The case with all of the components in it is called a Computer. This is not a CPU, Hard Drive, or a modem. The CPU is a component of your computer, just as a modem is an individual component(one that is quite often not even part of a computer anymore.) The Hard Drive is the component that stores all of your data/program files/Operating system. This is a pet peeve(think nails on a chalkboard) of pretty much EVERY IT person, and we mostly suffer in silence.

Acceptable nomenclature for a computer can be desktop, tower, or PC. There could be others, but please oh please oh please stop calling it the CPU, Hard Drive or modem...

Thanks and keep your IT guy sane.

www.www.www

Tech Tip of the Day: Web adresses such as "www.facebook.com", and "louisville.craigslist.org" can be put directly into the address field. This is the bar at the top of your browser normally that already has "http://something.something.something/" in it. You don't need to type web addresses into a search bar, google them, etc. because you already have the address. Search engines are to help you find websites you don't already know the address to.

On a related note, not every web site starts with "www" so if someone gives you an address and doesn't include WWW, don't automatically put www in front. Some websites WILL NOT work if prefaced by www.

Can you call Bob for me?

Tech Tip of the Day: This is for you IT folks. If you are working on an issue for a specific user or area, and need more information, or believe you have corrected the issue...speak with the person actually affected. Whomever submitted the issue does not have the information you requested, and will be a poor conveyor of the actual information that needs to go back and forth. 

If you believe to have resolved the issue, if you never spoke with the person, it might be under specific circumstances that they primarily can replicate, and they will not be happy that you think it's resolved. 

People are a primary component in the Tech Support process...don't forget that part.

Why can't you just fix it?

Tech Tip of the Day: IT - it stands for Information Technology. Is is a very large over arching department of your company. Generally IT includes MANY teams with varying support expertise. When you call the Service desk, they are part of the IT dept. Asking to speak with IT is redundant. 

Just as in a hospital you have surgeons that specialize, so it is with IT. You would not expect an orthopedic surgeon to perform a heart surgery, or neurosurgery. Please do not expect a technician that specializes in Desktop, Server, Application, Network, or many of the other facets of the IT world to have all of the answers, or be able to fix everything you have an issue with. If they are passing your issue to someone on another specialized team, that is so you are getting the most effective response to your issue. It isn't because they don't want to fix your problem, but that someone else is better equipped, by design.

Microwordwinsoft 2011 SP2

Tech Tip of the Day: Microsoft is a company that produces many different types of software. Microsoft Windows comes in many flavors, such as Windows 95, Windows 98(and 2nd edition), Windows 2000, Windows ME Windows XP, Windows Vista, Windows 7, and Windows 8.

The product with Word, PowerPoint, Outlook and such is called Microsoft Office, this is different than Microsoft Windows. They come in flavors such as Office 2000, Office XP, Office 2003, Office 2007, Office 2010, and Office 2013. 

It is helpful to differentiate between the actual Microsoft products you are having issues with when you report them. MicroWordWindowSoft 7 is not a real thing...

Are 13 toolbars too much?

Tech Tip of the Day: If you want software installed, and it isn't provided to you by your IT department. Please do not install it without the express permission of your IT department.

This is especially true of free software, including coupon printers, toolbars, screensavers, smiley face cursors, and anything that "makes you money while you surf." These programs are notorious for installing spyware/adware/malware as well. They can also slow down your PC, and internet browsing. 

I realize you want to help the ASPCA stop child abuse in water poor African countries by searching for pics of cats...but that is not the purpose of your work PC.

It's not installed

Tech Tip of the Day: Nearly all installed programs will have shortcuts in the start menu. Not all of them make shortcuts on the desktop. Just because a program doesn't have a shortcut on the desktop does not mean it is not installed.

Please check your start menu(Typically in the bottom left corner of your screen) before determining you don't have a program installed.

Dial-up's fast enough....right?

Tech Tip of the Day: As Technology improves, and the amount of data you can store becomes larger and more cost effective...the size of files increases. This means the amount of data that is transmitted over the internet is greater than it was 10, even 5 years ago. Especially those that work from home, streaming applications and transferring data constantly can put a large strain on your internet connection.

That 256 Kbps "high speed" data plan you signed up for in May of 2000 is no longer sufficient for you to do your work at an acceptable speed, and your husband playing XBox live in the other room while streaming Pandora over the wifi is not helping.

Your Cable/DSL/Satellite company likely has a faster plan available now that may even be cheaper than what you're paying, since your bill has gone up $3/yr every year anyway. Time to upgrade, the issue is not that your company supplied PC(brand new, not running anything other than your streamed virtual desktop) is slow.

Thanks, and keep your IT guy sane

Where's the on switch?

Tech Tip of the Day: Not all computer equipment and peripherals turn themselves back on after a power outage. In fact, very few do. If your power has gone out, even for a very brief moment, and a piece of equipment isn't working(scanner, printer, monitor, etc), make sure it is powered on.

Thanks, and keep your IT guy sane

Been that kind of Day

TechTipoftheDay: Asdflj23dsfjfksdhkjasdndfk

Please don't make your IT guy's brain do the above...

This error says I have to click OK

Tech Tip of the Day: If you are launching a program for the first time, and a message comes on the screen saying you need to do something(like click "OK") in order to use the application, you should probably click "OK." Spending three days frustrated that you cannot use an application because you refused to read the 13 word message on your screen could be avoided.

User's always right

Tech Tip of the Day: If a technician tells you the procedure for something in your environment, you should assume that is the procedure unless told otherwise by someone else in the organization with a similar role. At which point you should ask for clarification. IT procedures change as technology and compliance requirements change.

"I've never had to do that before" or "It used to be this way" will only serve the purpose of frustrating your IT professional, as they can only repeat what they just told you was the procedure. It will also not likely be the first time the IT professional has had to repeat this to an user that week/day/hour. 

How dare it be free!!

Tech Tip of the Day: Places with guest wireless/free wifi are becoming increasingly common. While these are great for customers, they are generally not essential technology for a business(exceptions being places like hotels that tout that as a primary amenity.) 

As secondary technology, they may not work, and will often times not be very fast when they do work. Businesses do incur the cost of bandwidth, and just like your home internet, the faster the speed, the more it costs. It might be part of their bundled bandwidth, but they are not going to dedicate a lot of network traffic to your facebook/youtube/torrent/online gaming experience.

It's a free service, if it's not working to your satisfaction feel free to put up your phone, turn off your ipad or laptop and interact with the humans around you.

Operator

Tech Tip of the Day: Your IT Service Desk is not a one stop shop for all thing. It is an "Information Technology" service desk, not "Information Desk/Operator." They are generally not in the know as to what floor a department is on, who the manager of another unrelated organizational unit might be, nor should they be expected to just transfer you to the place you really wanted to call because they are the easiest telephone number to remember. Most companies hire operators/receptionists for that actual purpose.

It's too small....

Tech Tip of the Day: The setting that makes everything on your screen look larger or smaller is called your "resolution." This is not your font size. Font size is a setting that just affects the characters that are typed/shown.

The relative size of your windows is conversely affected by the size of your resolution. Increasing your resolution to larger numbers will make everything on your monitor appear smaller. This is due to resolution being the number of pixels your computer is fitting on the screen.

Say a pixel is a block, your program is set to be 10 blocks high by 10 blocks wide. If your resolution is 10x10 that means the program takes up the entire range of the screen and so it is really big. if you increase the resolution of your screen to 100x100(these numbers are not anywhere near actual resolutions, just used for simplified purposes) then your program is still only using 10x10 of the resolution, and will be relatively smaller on the screen.

Thank's for the earful

Tech tip of the day: Sadly, your IT professional is paid to put up with you. This means, they WILL fix your issue no matter how you treat them.

BUT, you will receive better service when you put your best foot forward, in most cases. IT professionals also do compare notes of their favorite and nightmare customers, FYI

Uuuuuurrrrppppp

Tech Tip of the Day: This goes for any professional phone conversation you may have(wouldn't hurt to think of personal conversation either)...when on the phone, please keep in mind that any sound you are making with your mouth does travel through the phone into the other person's ear. Most people who deal with a lot of phone traffic have headsets to keep their hands free. This means that chewing, crunching, lip smacking, and belching(seriously...say excuse me at least) go directly into our captive ears.

That is rude...very rude

System's not down

Tech Tip of the Day: If other people are not having issues logging into something, and you are told your password is incorrect, then you are using the wrong password. An application is not broken, nothing is down. Just own it.

Duh...of course they're affected

Tech Tip of the Day: If you work in a hospital, stating that patient care is affected has essentially become a joke to your IT professional. Someone at some point passed along a tip that stating those "magic words" might increase the priority of your issue. And at one point that might have been the case.

But now everyone says it, and it has lost its effectiveness. over the last few years, specific standards have been put into place in nearly every organization to determine the severity levels, to make them fair and consistent. This usually will involve certain systems, locations, or people that automatically receive a higher priority.

If you work in a hospital, in some way shape or form, everything affects patient care.

Slash vs. Wack

Tech Tip of the Day: There is a difference between a backslash and forward slash. The backslash looks like "\" and is above the "Enter" key on your keyboard. The forward slash looks like "/" and is to the left of the shift key.

The backslash is normally used for places where you need to log in to something. Using a forward slash instead of a backslash will most of the time not work, as it is a completely different character than the backslash.

When instructed to use "the one above the enter key" please remember that if you tell us that yes that's the one you used, just remember there's a fairly greater than average chance that we will then be viewing your PC remotely...we can see what you actually did.