Tech Tip of the Day: "Oh, you don't need that, I just have a question." This is not an appropriate response when asked for information by an It professional. We generally do not ask for information we do not need, as that is just more paperwork/documentation that we have to do. Trust me, we have enough documentation already.
If we ask for your username, ID number, or some other identifier, we are not collecting them or playing user BINGO(I think I just came up with a new game). We have to be accountable for nearly all the time spent in the work day. You are utilizing some of that time, so we have to have a way to document how that time was spent. This is especially true is you are calling a service desk. They have to account for every call they answer, and their best way to keep track of calls is by whom called.
We also like to document as many specifics as we can about what your issue is, what you've done to try to work around or fix it yourself, and how widespread it is. All of this helps keep from redundant troubleshooting if the issue needs to be passed to someone else with a differing skill set to correct the underlying issue.
If we ask a question, please just answer it...
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