Tech Tip of the Day: While they may be the primary part of the IT department that you speak with, the service desk does not know when your issue will actually be addressed. No matter how you phrase the question, the answer will be something to the affect of, "I don't know."
The different teams in IT have a constantly changing workload. They have to prioritize and re-prioritize their problems multiple times a day. I realize that making that one extra click to print from Word really does affect whether or not you can do your job, just like the fact that Pandora keeps cutting in and out prevents you from completing that TPS report.
They will get to you, and the service desk will be perfectly willing to check with another team to see if there is an updated status, but they rarely can give you an accurate time/date that someone will fix your problems.
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