Tech Tip of the Day: This is for you IT folks. If you are working on an issue for a specific user or area, and need more information, or believe you have corrected the issue...speak with the person actually affected. Whomever submitted the issue does not have the information you requested, and will be a poor conveyor of the actual information that needs to go back and forth.
If you believe to have resolved the issue, if you never spoke with the person, it might be under specific circumstances that they primarily can replicate, and they will not be happy that you think it's resolved.
People are a primary component in the Tech Support process...don't forget that part.
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