Tech Tip of the Day: IT - it stands for Information Technology. Is is a very large over arching department of your company. Generally IT includes MANY teams with varying support expertise. When you call the Service desk, they are part of the IT dept. Asking to speak with IT is redundant.
Just as in a hospital you have surgeons that specialize, so it is with IT. You would not expect an orthopedic surgeon to perform a heart surgery, or neurosurgery. Please do not expect a technician that specializes in Desktop, Server, Application, Network, or many of the other facets of the IT world to have all of the answers, or be able to fix everything you have an issue with. If they are passing your issue to someone on another specialized team, that is so you are getting the most effective response to your issue. It isn't because they don't want to fix your problem, but that someone else is better equipped, by design.
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