Tech Tip of the Day: If a technician tells you the procedure for something in your environment, you should assume that is the procedure unless told otherwise by someone else in the organization with a similar role. At which point you should ask for clarification. IT procedures change as technology and compliance requirements change.
"I've never had to do that before" or "It used to be this way" will only serve the purpose of frustrating your IT professional, as they can only repeat what they just told you was the procedure. It will also not likely be the first time the IT professional has had to repeat this to an user that week/day/hour.
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