Operator

Tech Tip of the Day: Your IT Service Desk is not a one stop shop for all thing. It is an "Information Technology" service desk, not "Information Desk/Operator." They are generally not in the know as to what floor a department is on, who the manager of another unrelated organizational unit might be, nor should they be expected to just transfer you to the place you really wanted to call because they are the easiest telephone number to remember. Most companies hire operators/receptionists for that actual purpose.