Tech Tip of the Day: If your organization is like most, they do not have standard workers on site 24 hours a day seven days a week. They most likely have people who are on call to correct critical systems after hours and on the weekends/holidays. This is why when you call on Monday morning to check on the status of that issue you raised for your PC running slowly on Friday at 4:00 PM, you should not expect anything other than, "Your issue has not been worked as of yet." That screen saver that keeps popping up every 10 minutes(as it's meant to) will not have been changed to a 1 hour interval. And *gasp* your mouse pad that has coffee spilled all over it has not been replaced with a new one...sorry!
I'm sure there are some organizations out there that are fully staffed through the weekends, but I've never worked for one of them. Most users were able to spend the weekend away from their office. For those that didn't, they had the on-call support to help them get through, and most were very grateful for the help they received while being very understanding if they didn't receive immediate support.
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