Tech Tip of the Day: As awesome as your IT professionals most likely are...they are not mind readers. I'm very sorry that your Optical drive has not been working for five days, was it previously reported? ....No? OK, we'll put you in our ticket queue...
There are some systems that are monitored, but it is highly unlikely that your individual PC and its peripherals are one of those systems. In order to have an issue fixed, we must know it's broken. In order for us to know it's broken, you must tell us it's broken. And unfortunately, for our ticket prioritization, for the most part we work issues based on age of the ticket, not by the age of the issue, We will assume that since it wasn't important enough to report the previous five days, it's not that high of a priority to you now either.
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