Monday, December 16, 2013

But...it connects to your system!

Tech Tip of the Day: Nowadays, many business work together to provide services for each other to better support their own customers. Sometimes one business will place a system at your site for this purpose, though generally, they just provide you a means to connect to them from your own business's equipment.

Your company still supports the equipment, systems, and infrastructure that you use/they provided. You may connect to work primarily on an external system, but you still work for your own company. Unless it is only the external company's system that is having issues, you should not call their support for help with your own company's owned resources. When in doubt, start with your own IT...even though you like the other company's better...

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