Tech Tip of the Day: "My password's not working." If you are in a larger organization, I guarantee this is not enough information to correctly resolve your issue. If you are in a smaller organization...it's still probably not enough information. Nearly every business out there at this point utilizes multiple systems with password security.
Because a lot of programmers are generally lazy and do not want to have to figure out adding LDAP authentication(using your domain credentials) to their program, you have a separate password for a lot of separate apps.
When you need a password reset, please be specific about what you are trying to access so that your IT professional can reset the correct password. This will include you knowing what the name of the program or service you are trying to access actually is. Otherwise, the wrong password may get reset, for another application, which will cause you to have to change that one, as well as the one you originally called about.
Help us, help you.
Slightly related note, your IT guy cannot reset your outside gmail/hotmail/facebook/yahoo/etc account...
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