Tech Tips of the Day: "You want me to do what? Sorry I'm not very technical." This is a valid excuse for not understanding what that gibberish error message on your screen means. Some IT Professionals tend to forget that just because it seems like an obvious answer to them - sometimes what they might even consider common sense - that doesn't mean it is the actual obvious answer for someone who has less experience dealing with these "mundane computer issues."
Even though computer and tech use is more prevalent, the computer savvy level of the population as a whole really hasn't. They may feel like they are since they use technology now more than ever, but they really still have no idea what to do when things go wrong. And that's OK.
But the lack of technical skill or aptitude is NOT an excuse for not being able to comprehend a standard sentence or paragraph, just because it's displayed on a computer screen.
"Your password has expired and must be changed. Please input your information into the following boxes."
This sentence just told you what happened, and what you need to do. There is no ambiguity.
"Your attempted new password does not meet the minimum requirements. Please click here to view the requirements."
Once again, straightforward. Tells you what to do if you don't know what it wants....all you have to do is read.
